Does filing a complaint with the Better Business Bureau do anything?

Is it worth filing a complaint with the BBB?

Responding to BBB complaints is a good business practice and “the right thing to do” whether or not a business is BBB Accredited. A majority of non-accredited businesses cooperate with BBB by responding to complaints. … Many good businesses are BBB Accredited, but many other good businesses are not accredited.

What good does it do to file a complaint with the Better Business Bureau?

One good option is to file a complaint with the Better Business Bureau (BBB). The BBB helps consumers settle disputes related to sales, contracts, customer service, warranties, billings, and refunds every year. It accepts complaints even if the company that’s harmed you doesn’t belong to the Better Business Bureau.

Can the Better Business Bureau do anything?

Through the support of their BBB Accredited Businesses, BBBs work for a trustworthy marketplace by maintaining standards for truthful advertising, investigating and exposing fraud against consumers and businesses, and providing information to consumers before they purchase products and services.

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Can you be sued for filing a complaint with BBB?

Therefore, if your statement or complaint to the BBB were based on an untrue factual allegation, that could be defamation. You say it was not; if the company does not believe that, they may try to sue you, in which case you will have the chance, in defending yourself, to prove that your statement had a factual basis.

Can the BBB shut down a business?

The BBB does offer consumers a way to communicate with a business and voice their concerns via a third party, but they are ultimately unable to force a business to do anything. … Businesses without this accreditation are less likely to communicate with consumers through the BBB versus those who have a paid membership.

What to do if a business rips you off?

To file a complaint, just go to, and answer the questions. Or call That’s all there is to it. If you’ve been ripped off or scammed, complain to the Federal Trade Commission. It can help put the bad guys out of business.

Does the BBB have any power?

Essentially, the BBB collects, investigates, researches and shares information on business practices. The BBB is not an enforcement agency and does not have police powers. … The BBB also provides mediation and arbitration services.

Does the BBB charge money?

BBB Fees. Joining the local BBB requires businesses to pay a fee, which is about $400 annually, as of the time of publication. This is an average amount, and dues may be higher or lower depending on the size of a company.

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How do I report a bad business?

Answer. Report fraud, scams, and bad business practices at The more information you can give us about the situation, the more useful your report will be.

Is the BBB useless?

Because the BBB has no government affiliation whatsoever, it cannot shut down a business or force it to do much of anything. In Yelp reviews of the BBB, consumers and business owners alike call the organization “useless” time and again.

Why would a business not be BBB accredited?

When businesses lose their accreditation, it generally means that they simply decided to stop paying their bill. The BBB does not engage in any sort of process to protect consumers or their interests, they earn their money by essentially protecting businesses from consumer complaints.

How long does a company have to respond to a complaint?

Acknowledging your complaint

Unless they resolve your complaint within 3 business days, all firms are required to respond in writing to let you know they have received your complaint.

What is the BBB used for?

The BBB is a nonprofit membership organization with chapters throughout North America that, according to its website, are “focused on advancing marketplace trust.” It promotes that mission primarily through two functions: rating businesses based on their reliability and performance, and facilitating the resolution of …